Refund Policy

PerfectRep Pro is offered as a monthly plan ($12.99 per month) or an annual plan ($99.99 per year, which works out to $8.33 per month). Prices are in U.S. dollars and may vary by region or with applicable taxes.

Subscriptions renew automatically at the end of each billing period until you cancel. We do not charge a separate setup or cancellation fee.

New members are eligible for a 7-day free trial. You will not be charged during the trial period.

If you do not cancel before the trial ends, your subscription begins automatically at the price shown when you signed up, and your selected plan's billing period starts. The free trial is limited to one per customer; previous subscribers and accounts that have already used a trial are not eligible.

To avoid being charged, cancel at least 24 hours before the trial period ends.

Depending on how you sign up, your subscription is processed either by Apple (for purchases made through the App Store) or by our payment provider, Paddle.com, which acts as the Merchant of Record for purchases made through our web checkout. Paddle handles payment processing, billing, and applicable sales tax or VAT on our behalf.

Your billing relationship — including where you manage or cancel your subscription and request a refund — depends on which of these processed your purchase, as described below.

You can cancel at any time. When you cancel, you keep access to Pro features until the end of your current billing period, and you will not be billed again. We do not provide prorated refunds for the unused portion of a billing period, except where required by law.

If you subscribed through the App Store, cancel from your Apple device under Settings → your name → Subscriptions, or in the App Store app.

If you subscribed through our web checkout, you can cancel from your account or by contacting us at [email protected]. Paddle also emails a receipt with a link to manage your subscription.

Purchases made through the Apple App Store are subject to Apple's refund policies, and refunds for those purchases are handled by Apple rather than by us.

To request a refund for an App Store purchase, visit reportaproblem.apple.com, or go to Settings → your name → Media & Purchases → Purchase History on your Apple device. We are unable to issue refunds directly for purchases processed by Apple, but we are happy to help you with the process.

For subscriptions purchased through our web checkout, you may request a refund within 14 days of a charge by contacting us at [email protected]. Because Paddle is the Merchant of Record, refunds are issued through Paddle back to your original payment method, and may take several business days to appear depending on your bank or card issuer.

We will always honor refund and cancellation rights required by applicable consumer-protection law, including statutory cancellation (cooling-off) rights for eligible customers in the EU, UK, and other regions.

Renewal charges (for example, an annual renewal) are generally non-refundable once the new period begins, but if you were charged unexpectedly or forgot to cancel, contact us — we review these requests in good faith.

If you believe you were charged in error, billed twice, or charged after canceling, contact us with the email address and approximate date of the charge and we will investigate and correct any verified error promptly.

For refund requests, billing questions, or cancellation help, contact our support team at [email protected]. For management or escalations, you can also reach us at [email protected].

PerfectRep is operated by Bity View LLC. We aim to respond to refund and billing inquiries within a few business days.